Criterion D.3 - Training on the use of the tool

Just as the Bilan Carbone® method provides training on its own tools, it is essential that the user of the candidate tool be trained in its use, or failing that, be supported throughout its use in order to facilitate adoption. Depending on the type of tool (spreadsheet format or SaaS solution) and its purpose (organisation, project or product), this support can take many forms and rely on different materials. Whether through tutorials, FAQs, training sessions, user guides, online or in-person assistance, what will be evaluated here is the quality of this support (i.e. does it address the various questions a user may have about how the tool works?) rather than its format.

In the case of candidate tools serving an advisory and consulting approach (where the user works only partially autonomously with the tool), it is still expected that these tools include elements ensuring understanding (and correct use, even partial) of the tool.

Criterion

Mandatory	Criterion D.3 - Training on Tool Usage
Question	Is the person intended to use the candidate tool trained in its use, or failing that, do they have the elements enabling them to understand how the tool works?
Answers	Yes, users of the candidate tool are trained and the user guide is up to date Yes, users of the candidate tool have elements enabling adoption and correct use of the tool, and the user guide is up to date Yes, users of the candidate tool have elements enabling adoption of the tool, but the user guide is not up to date No, users do not have the necessary elements for proper onboarding with the candidate tool
Implementation guidance	Request the training materials for this tool (user guides, practical cases, etc.) Verify whether the user guide (regardless of its format) is up to date with the platform's features, particularly in the case of an improvement period allowing conformity to be validated.